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DATA ON TELEPHONE CALLS RECEIVED IN 2008 BY

THE GREEK NATIONAL HELPLINE FOR CHILDREN: SOS 1056

 

SOS 1056 was designated as the "National Helpline for Children" by the Ministry of Health and Social Solidarity.  The line operates 24 hours a day, seven days a week.  Calls are free of charge to the caller and confidential. Calls are answered by trained and professionally qualified psychologists and social workers.

 

TOTAL NUMBER OF CALL RECEIVED AT THE HELPLINE:     306,000

 

The above calls can be categorized as follows:

  • Immediate intervention and assistance of children in crisis.

  • Intervention and assistance in cases of children in danger.

  • Registering formal anonymous and named complaints with respect to abuse/neglect/commercial exploitation/victims of trafficking.

  • Intervention in cases of Cybercrime with child victims.

  • Support services to parents, liaison between media, public and police, hotline for information on missing children  and activation of alert to locate missing children

  • Provide support services to child victims of illegally smuggling.  

  • Intake requests and organising the preventative medicine and dentist programme in order to facilitate visits to schools throughout Greece.

  • Organise information session on child abuse presented in schools and parent/teacher association meetings.

  • Assistance to child victims of commercial exploitation.

  • Support services, coverage of hospital and medical costs for children with health issues.

  • Active drives for volunteers for blood, platelets and bone marrow donations.

  • Use of the Association’s vehicles to transport children with health issues

  • Finding shelter for child victims of abuse/neglect.

  • Organising volunteers to accompany and stay with child victims of abuse/neglect while they are in hospital because of lack of space in shelters.

  • Assistance in meeting the material needs and providing social support to children and families facing economic difficulties.

  • Providing information and assistance to children with special needs.

  • Providing information on issues of psychological health.

  • Providing support and information on issues of social marginalization.

  • Counseling children/parents.

  • Providing information about the services of the Association.

  • Providing information on volunteering.

  • Providing information and referral services for issues regarding adults.

  • General referrals to other services.

  • Wrong numbers.

  • Other

 

 

Who Calls the Helpline:

  • Child victims

  • Children calling about information and counseling on children's issues

  • Parents

  • Adults looking for information on children's issues

  • Agencies and services that are active in the field of child protection

 

FROM THE TOTAL NUMBER OF CALLS, 24061 WERE REGARDING SPECIFIC ISSUES THAT THE ASSOCIATION HANDLED:

 

REASON FOR CALL

NUMBER OF CALLS

PERCENTAGE

HEALTH ISSUES (Referrals, financial support, support of children with health issues, finding donors for blood, platelets, bone marrow etc.)

2625

11%

CASES OF FAMILIES FACING SOCIO-ECONOMIC MARGINALIZATION

2158

9%

CHILDREN IN DANGER (Complaints of abuse, neglect of children, immediate intervention, support children on the street, support children child victims of smuggling/trafficking; assistance in cases of missing children.)

7419 31%
COUNSELING CHILDREN AND/OR PARENTS 4324 18%
PROVIDING INFORMATION AND/OR REFERRALS TO ISSUES RELATING TO 4994 21%
ASSISTING/PROCESSING REQUESTS FOR SHELTER FOR CHILDREN 2541 10%

TOTAL

24061

100%

 

Graph 1: Types of Calls to SOS 1056